Dec
3 Reasons You Should Hate AdWords More Than Your Phone Company
I don’t know about you, but I can’t think of one person that’s happy with their cell phone service provider or their long distance carrier. You just go on with life (with your fingers crossed) hoping you never have to deal with them.
But sometimes people just complain about them because it’s so common. So why not ease up on AT&T and cast your glance at someone that deserves it - Pay-Per-Click Ad Agencies!
That’s right, Google, Yahoo, MSN, Ask, and all the others. Here’s why:
3. Keyword Restrictions
Whenever I call up an old buddy of mine, I regularly swear and use profanity. No one cares. I also talk about Nike, Adidas, eBay, Amazon, and many other trademarked brand names. No big deal. And my extensive slang… no problemo.
But have you ever used certain four letter words in an Adwords ad? Or bid on a trademarked name? Or used poor grammar and vocabulary?
If so, they probably disapproved your campaigns, banned your account, or sent your personal details over to the trademark attorneys.
2. Coupons and vouchers are only good for first-time customers.
Don’t you just hate seeing those offers for “$100 in Free Clicks!” that are only available for new publishers?
It’s kind of like the “all the long distance calls you want for $1.99 per month (for the first 2 days)” that you get from the phone company. But let’s say you get a new house with a new phone number - your new address means you are eligible for the deal once again.
(And sometimes if you call them and beg nicely, they’ll give out special treatment to long-time customers.)
But let’s say you start a new website and start new PPC campaigns for it. Do you get anything for it? Any good deals? NO! The PPC companies will keep screwing you until you start a new company with a new Tax ID number (and therefore can start a second advertiser account.)
To make things worse, there are sites that list all these vouchers. Even with third tier search engines. I get pissed at Adwords even more whenever I see that list!
1. You Can’t Bitch Someone Out
What’s the first thing you do when you see some extra charges tacked onto your bill? If you’re like me, you call up customer service and promptly bitch out every representative that picks up the phone. (Being rational is not something I like to do.)
There’s just something satisfying about yelling at helpless underpaid customer service reps. Yelling at their manager is great, too. Especially when the charges were all your fault to begin with.
But have you ever done that to Google? Called them up and said “Yo G, I can’t f&@$ believe this quality score $2*$&*$@!! What’s up with dat?”
Chances are your answer is “No.” That’s because you can’t talk to a real person at Google. So you have to go flame them on the message boards. And that is nowhere near as much fun.
* Note that you should still hate your phone company, but hate Adwords too.
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Click here to buy me a beer, because damn, I need to get drunk to forget how much internet marketing sucks!
Yeah, pain that you can’t get a hold of them easier. After all, we are the paying customers. They need to remember that the advertisers aren’t the publisher where they can take the arm’s length attitude.
Without the advertisers, none of it happens…including their record profits.
The only time I get a call from Google is when they found a bug in Google Web Optimizer. One man from the company call me to urge me to upgrade the new Googple Web Optimizer code on my site.
At least there is someone on the other side.
Advertisers called them up during Google Slap while they don’t get specific answers that is because they have to keep the algorithm secret to avoid being gamed.
But still people do talk to real people at Google.
Have you really called?
Yeah you can talk to them, but you can also talk to a brick wall.
I hope I never have to try contacting them
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I called my mobile phone company to ask them to activate the wap unlimited option. They told me it’s charged 3.5$ a month and I said ok. After the first month I received a 35$ bill only for the internet option. I called them and tried to keep calm but I started to be angry when they said they can’t send another bill and that I have to pay the entire sum. One more thing, the unlimited wap was limited to 500 mega monthly. Why call it unlimited?